Our Trading Terms
The service we provide is tailor-made for each property and customer.
Following the initial contact we will ...
- Provide estimates of the cost, duration and start time of the work
- Provide a detailed specification of the work we intend to carry out. This will be accompanied with an acceptance form together with a deposit or full payment request as applicable.
- After the signed acceptance form and any payment requested has been received we will schedule the work
- The contract between us will be subject to UK law. No goods or services are sold through our website and online sales trading rules do not apply.
- After completion of the work agreed any outstanding amounts will be invoiced and must be paid with seven days of the invoice being issued.
Complaints Procedure
- In the first instance the complaint must be raised with our office by telephone, email or letter. Contact details
- We will acknowledge your complaint within three days and provide you with our response within seven days.
- If you do not agree with our response you may raise the issue with our industry trade organisation who will investigate